What is JEMI jewelry made from?
Our jewelry is thoughtfully crafted using materials selected for beauty and durability.
Our metal pieces are crafted from stainless steel and finished with substantial micron plating in 18K gold or silver, along with a protective coating designed to help preserve the finish and reduce tarnishing.
Our necklaces are handcrafted from natural horn and finished with a lacquered coating for a smooth, polished finish.
Will my jewelry tarnish?
Our jewelry is made to be worn and loved. Unlike conventional fashion jewelry that often uses a very thin layer of plating, JEMI pieces feature substantial micron plating in 18K gold or silver, creating a more durable, long-lasting finish.
Each plated piece is also finished with a protective coating designed to help reduce tarnishing and preserve its color and shine over time. Together, the substantial plating and protective layer are designed to give your JEMI jewelry greater longevity than traditional fashion jewelry.
As with all plated jewelry, the life of the finish depends on wear and care.
How should I care for my JEMI jewelry?
To keep your pieces looking their best, we recommend limiting prolonged exposure to water, perfume, lotions, chemicals, and excessive moisture.
Gently wipe your jewelry with a soft, dry cloth after wear and store it in a dry place.
For our natural horn pieces, avoid prolonged exposure to water, excessive heat, and harsh or abrasive cleaners to help protect the lacquered finish.
Do you offer free shipping?
Yes. We offer complimentary standard shipping on all U.S. orders, with no minimum purchase required.
How long will it take for my order to ship?
Orders are typically processed within 2–3 business days. Once your order ships, you’ll receive an email with tracking information.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, in their original condition, and returned in their original packaging.
Customers are responsible for return shipping costs.
How do I start a return?
Contact us with your order number and the item you’d like to return. Once your return has been approved, we’ll provide you with return instructions.
Please do not send a return before contacting us.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. We’ll make it right.
Can I change or cancel my order?
Please contact us as soon as possible. We’ll do our best to accommodate changes or cancellations before your order ships.
Do you ship internationally?
At this time, we ship within the United States.
