Shipping & Returns

We want you to love your JEMI pieces. If something isn’t quite right, we’ve made returns simple.

Complimentary U.S. Shipping
We offer complimentary standard shipping on all U.S. orders, with no minimum purchase required.

Orders are typically processed within 2–3 business days. Once your order ships, you’ll receive an email with tracking information.

30-Day Returns
We accept returns within 30 days of delivery. Items must be unworn, unused, in their original condition, and returned in the original packaging.

To start a return, please contact us with your order number. Once your return is approved, we’ll send you return instructions.

Customers are responsible for return shipping costs. Once your return has been received and inspected, your refund will be issued to your original payment method.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. We’ll make it right.

Order Changes & Cancellations
Need to make a change? Contact us as soon as possible. We’ll do our best to accommodate your request before your order ships.